Privacy Policy

Our Privacy Commitment

At IRFAN SMART ENTERPRISE, we value your privacy and are committed to protecting your personal information. Here's our promise to you:

Data Protection: We only use your data to improve your IRFAN SMART ENTERPRISE experience
Transparency: We communicate clearly and honestly with you
Control: You choose what information we collect and how we contact you
Security: Your data is protected 24/7

Everything we do at IRFAN SMART ENTERPRISE is centered around you! We take our customers' privacy and security very seriously and are 100% committed to protecting it. If you have any questions about how we protect your privacy, please contact us at privacy@irfansmart.com

Who We Are

In this privacy policy, the terms "we", "our", and "us" refer to IRFAN SMART ENTERPRISE.

The controller of your information for the purposes of the Data Protection Laws is IRFAN SMART ENTERPRISE.

How We Use Your Data

We are committed to protecting your privacy. It is important that you understand how we look after your personal data and how we ensure we meet our legal obligations to you under the data protection rules and regulations in the relevant territory (the "Data Protection Laws"). This privacy policy outlines how we collect, use, store, and share your personal data.

If you have any questions related to this policy or generally how your personal data is processed by us, please contact our customer care team by:

Email: customercare@irfansmart.com
Phone: 6011-2178 6337
Mail: 45-5-10，BLOCK 45, MENARA ORKID，JALAN 3/48A, BANDAR BARU SENTUL, 51000 KUALA LUMPUR, WILAYAH PERSEKUTUAN

This policy applies to any personal data that we collect about you when you:

Visit our website www.irfansmart.com;
Purchase products or services from us;
Contact us by telephone, email, post, or through submitting a form on our website.

What Information Do We Collect About You?

When you create an account with us, make a purchase, or enter a competition or respond to a survey, we collect:

Your name and contact details (including address and telephone number)
Details about your order
Your billing information (for purchases)

We also collect details of your interactions with us through our customer contact center, online, or via email. This includes notes of our conversations with you, details of your queries, and information about the purchases you make, your payment information, your participation in promotions, and your preferences.

Each time you visit our website, we automatically collect information about your computer for system administration including, where available, your IP address, operating system, and browser type. We do this to help us analyze how users use the website, to establish more about our website users, and to assist us in managing your account and improving your online experience.

Where Do We Get This Information From?

We collect information directly from you, either through information that you give to us or information that we collect during your visits to our website or through your communications with us. We may obtain some information from third parties, including analytics companies and publicly available sources.

Information that you give us

You may share personal data about yourself with us by:

Filling in forms on our website, including when you purchase products online, submit queries to us, create an account, or sign up to receive promotional material and newsletters;
Responding to a survey or entering a competition;
Providing information in any communication with us, either by telephone, email, post, or otherwise.

You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfill your order, provide services, or respond to your queries.

Information that we collect about you

We collect personal data about you:

When you visit our website, including details of your visits such as IP address, browser type, operating system, traffic data, location data, and the resources that you access;
When you contact us in relation to our products, services, a complaint, or another query.

Why Do We Need Your Information?

The main purpose for which we use your information is to provide you with the products and services that you purchase from us and to send you offers and promotions that might interest you.

In particular, we use your information:

To provide you with the products and services you have purchased, including order status updates;
To process payments and issue refunds or exchanges;
To provide customer service and support;
To develop and improve our products, services, and your shopping experiences;
To develop and improve our website and ensure content is presented effectively;
To provide you with information that you request from us or which we feel may interest you (marketing);
To research customer preferences and trending products;
To run surveys and competitions;
To notify you about changes to our products and services;
To prevent and detect fraud.

Your Rights

Under the Data Protection Laws, you have several rights regarding your personal data:

Right to request access to your personal data
You can request confirmation that your personal data is being processed and access to your personal data.
Right to rectification
You can request that we correct your personal data if it's inaccurate or incomplete.
Right to restriction of processing
You can ask us to restrict or block the processing of your personal data under certain circumstances.
Right to object to processing
You can object to our processing of your personal data based on our legitimate business interests.
Right to withdraw consent
You can withdraw your consent where we are relying on it to use your personal data, such as for marketing.

Marketing

We always give you the choice of whether you wish to receive marketing communications from us. You can tell us that you do not wish to receive marketing communications by:

Clicking the unsubscribe link in any marketing email
Updating your preferences in your account settings
Contacting our customer care team

What If You Have a Complaint?

If you have concerns regarding our processing of your personal data or are not satisfied with how we've handled any request, please contact our customer care team first so they can try to resolve the issue.

You can also contact the Personal Data Protection Commissioner of Malaysia at https://www.pdp.gov.my/jpdpv2/?lang=en.

Other Websites

Our website may contain links to third-party websites. Please note that these websites have their own privacy policies, and we do not accept responsibility for these policies or your use of those websites.

Changes to This Privacy Policy

We will communicate any changes to this privacy policy to you and will post updated privacy policies on this page.

This privacy policy was last updated in August 2023.